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Updated January, 2023

Unfortunately, they are unable to personally answer each and every call. Secure .gov websites use HTTPS I-130 Texas Service Center . Emma is the Virtual Assistant for USCIS. The question is - why do you need to call and chat with them so frequently? El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Secretary of Homeland Security Alejandro N. Mayorkas announced an extension of Temporary Protected Status for Somalia for 18 months, from March 18, 2023, through Sept. 17, 2024, and a redesignation of the country for TPS. But they cannot answer specific questions about a case or provide legal help. Phone: 888-897-7781. Please use this form only for questions about your account password or unlocking your account. Each case is unique, and some cases may take longer to adjudicate. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . A .gov website belongs to an official government organization in the United States. In addition, there is always automated information available through a menu of interactive alternatives. Looking for U.S. government information and services? Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. Official websites use .gov The information on this page is out of date. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. DISCLOSURE: Furnishing this information is voluntary. Share sensitive information only on official, secure websites. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. Please call the Contact Center at 800-375-5283 to request an appointment. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. If you are outside the United States, contact your local embassy or consulate. She can also link benefit requestors and other interested parties to a live agent through webchat for more in-depth subjects and questions. Help the USCIS IVR menu options led me to a dead end. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. Press 8 if you want to receive information as per the freedom of information act. In that situation, youll have to check your visa status with the NVC. If we need more time to respond to your inquiry, well contact you within two federal government workdays to explain why we need additional time and provide you with an estimated response time. Check the status of multiple cases and inquiries that you may have submitted to USCIS This will only hinder your chances of getting the help you need. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. For additional information, please see the news release. Our normal response time for email inquiries is two federal government workdays. Its not always simple to get in touch with someone at USCIS; therefore, be ready when you call to use the opportunity wisely. So, you might hear different options when you dial in. Dont use profanity or offensive language. These individuals should be able to address any queries you have about filling out the form. Broken link? Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. You can also submit a case inquiry or service request using, If you filed a form online through myUSCIS, you have access to all of the account features (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.) The best time to call is early in the week and early in the day. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. USCIS intenta devolver las llamadas durante el horario laboral normal, pero las llamadas se asignan segn el orden de llegada (en todo el pas) para que el servicio sea puntual. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. Also, sign up for Case Status Online to: . En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. Before calling, write down the phone date and time. Uniting for Ukraine provides a pathway for displaced Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily for a two-year period of parole. Q15. Official websites use .gov For individuals who cannot attend in person, many events feature call-in lines. Looking for U.S. government information and services? Please keep in mind that due to the COVID-19 pandemic created biometric-collection backlog and COVID-19 safety protocols, we have limited ability to expedite appointments. May 19, 2017. How can I make sure I dont miss a return call? The field office must then make the decision. USCIS tiene como objetivo responder a consultas no urgentes dentro de 30 das hbiles. If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly filed Form I-90. Looking for U.S. government information and services? Check if theres a processing time applied to your case. ) or https:// means youve safely connected to Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. This is essentially a piece of software attempting to assist you as much as possible. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. Every section will offer a key that would allow you to connect to a human representative. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. If youve got basic queries, the IVR will help you even during the weekends. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. Luego puede enviar mensajes seguros a USCIS. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 A lock Check the status of multiple cases and inquiries that you may have submitted to USCIS Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. Secure .gov websites use HTTPS If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. USCIS Customer Service menu. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Las personas que llaman pueden utilizar su propio intrprete. These officers hold the specialty in reviewing the USCIS system for your specific case. Email: E-Verify @uscis.dhs.gov. Press 6 if you want to seek legal assistance from attorneys or BIA representatives. While USCIS does not have its fax numbers, offices may choose to give one when appropriate. Yes No Looking for U.S. government information and services? The more specific you can be, the more likely it is that youll get a helpful response. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. I need a biometrics appointment. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Share sensitive information only on official, secure websites. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. Also, press two if you want an answer to the question. If you dont have access to your receipt number. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. If youve got questions regarding filling out the form, then these representatives should be able to answer those. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Sea estratgico cuando llame al Centro de Contacto de USCIS. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. What should I do now? As a result, you may hear various alternatives when you dial in. You can also access other USCIS services. +1 (800) 375-5283. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. Who Would You Talk To At the USCIS Contact Center? Check for any processing time applied to your case. USCIS has official social media accounts on Facebook and Twitter. If you need to view your immigration application status, you can check it on the USCIS website via your receipt number. Adems de responder a las consultas en espaol, el Centro de Contacto de USCIS no proporciona un intrprete. How do I ensure that my request will be considered? Enjoy the rest of your day" and they disconnected me. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. If you want the answer to the question, press 2 as well. Call the USCIS Contact Centertoll-free at 1-800-375-5283. Cmo puedo asegurarme de no perder una llamada devuelta? In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? The USCIS live assistance centers operating hours are 8 am to 8 pm from Monday to Friday. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. How Do I File An Equal Employment Opportunity Complaint? Comparta informacin sensible slo en sitios web oficiales y seguros. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. We cannot reply to other questions sent through this form. Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. Looking for U.S. government information and services? E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. In some cases, escalate a call to an immigration officer. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. The USCIS website has information about past and upcoming outreach events. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en expediente del caso. Filing a form online is easier and faster than paper filing. Visit the Avoid Scams page for information and resources. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? An official website of the United States government. The USCIS Contact Center will try more than one contact number. USCIS makes two attempts to contact customers. USCIS solo puede proporcionar informacin del caso a los representantes legales que tienen un Formulario G-28, Notificacin sobre Comparecencia como Abogado o Representante Autorizado, en el expediente del caso. El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. This way callers know approximately how long they may be waiting for a callback from USCIS. secure websites. 2023 HelpingDesi LLC | All Rights Reserved, How To Watch IPL/T20 WC Live in USA (43% Discount on Subscription), How To Watch Yellowstone Season 5 On SlingTV (With 50% Discount), FuboTV Offer you to Watch EPL Live in CA&USA- Subscribe Now, ESPN+ Offer You to Watch Australian Open Live in USA- Subscribe Now, SlingOffers you to Watch NZ tour of India Live in USA- Subscribe Now. However, some of the content may still be useful, so we have archived the page. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. For more information on when USCIS military assistance staff are accessible to take calls, go to the Military Help Line web page. If your queries remain unanswered, press the keys as directed. Los sitios web oficiales usan .gov USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. Community outreach programs include a wide range of themes. Ayuda: Las opciones del men del IVR de USCIS no me dan ms alternativas. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. Do not become the victim of an immigration scam. How to Enter Receipt Number in USCIS Customer Service Call? The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it.

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